This is a Refundable security deposit of up to Rs 1500 to 5000 will be charged. During limited-period offers, this amount might be lower. It will be refunded within 10 bank working days of booking's end time. Post verification of fastag charges and traffic violations. Please note traffic violations will be reflected in the government portal after 3-4 days of booking’s end time.
Based on customer requirements we are providing multiple kilometres packages, each kilometre’s package in terms of kilometres limit. The total kilometres limit for your booking is determined by multiplying the duration of your booking with the hourly "Kilometre’s limit" of the pricing plan that you select. If extra more kilometres are driven than the total kilometres limit of your booking, the additional kms attract "extra kms charges", which vary by the car model and the city.
Kindly note all our kilometres packages are without fuel, there will be sufficient fuel we request to return back the same fuel. In case of excess fuel returned, to qualify for fuel refund, the customer should provide more than 20% compare to the trip start fuel percentage along with the vehicle number at the time of drop off. kindly note we will NOT be able to reimburse fuel bills shared with us later.
The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the Customer, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India). The date on the fuel bill should fall within the booking period. Hand-written fuel bills will be considered as invalid.
Customers can cancel the booking subject to the following conditions and charges. A cancellation refund will be done through the original payment method within 10 bank working days.
Customer should inform 24 hours prior the booking start time, in such instances, 70% of the amount will be refunded, if failed to inform 24 hours prior the booking start time No-Refund will be done.
Rescheduling has to be informed 24 hours prior to the booking start time, in such instances the following shall be applied based on the car availability,
Customers should inform 24 hours prior the booking end time, in such instances the same shall be confirmed based on the car availability.
Customers should inform 24 hours prior to the booking start time, in such instances, the same shall be applied based on car availability and the charges might differ depending on the car type.
Speed limit is from 80 to 110Kmph. In case if customer exceed the 110 speed limit you will be charged INR 500/- for each violation.
In case of Customer negligence like:
If the vehicle is damaged, Customer shall be responsible for all such loss and damages and shall pay to the Q Car Rental for all loss of or damage to the car regardless of cause, or who, or what caused it.
In the event of accidents, customer liability will be limited to a maximum of Rs 30,000. The customer will need to pay damage fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses (The customer should pay the rent for No of day’s vehicle and any charges should be paid by customer) this is independent of the nature and terms of the insurance cover that Q Car Rental will have on the cars.
The maximum liability policy is intended to benefit and protect the responsible Customer. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the Customer could be liable for all damages irrespective of whether or not Q Car Rental is able to claim insurance in such cases. Such situation includes, but is not limited to:
In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the Customer could be liable for all damages irrespective of whether or not Q Car Rental is able to claim insurance in such cases. Such situation includes, but is not limited to:
Q Car Rental conducts periodical checks on vehicle performance and ensures that hired vehicles are clean. Q Car Rental expects its customers to help us maintain our standards of cleanliness. The Customer must ensure that the vehicle is not soiled while returning possession. Q Car Rental shall charge the following damages and penalty shall deduct from the Security Deposit of the Customer.
Q Car Rental reserves the right to block, penalize, fine the Customer at our own discretion in event of non-compliance of the above.
Customers are responsible for paying all tolls & state permits. Q Car Rental vehicle are registered with an all-India Permit, allowing the vehicle to enter any state of INDIA.
All Q Car Rental vehicles contain Original Documents of RC Card, Insurance, All India Permit, Self-Drive License. Please stop the vehicle at the border RTO check post to obtain valid state permit by paying relevant charges. If a customer plans to go Andhra Pradesh/Kerala, then the customer should inform our customer care to allocate the vehicle which has a valid permit. In cases of non-available of existing AP/Kerala state entry permit vehicles, then Customer must pay the fee and obtain state entry permit based on their requirement.
Radio-frequency identification (RFID) Radio-frequency identification (RFID) FASTAG features are available in all the Q Car Rental hassle free trip on national highway tolls. Customer should recharge fastag based on the trip duration by using phone pay/ G pay / Paytm and transaction receipt screenshot need to be shared with our executive at the drop time. If the customer utilizes the Fastag balance without recharge we will be charged double the fastag amount used. Since fastag is not managed by Q Car Rental any double charges / toll issues we are not responsible for such instance.
User negligence/accident- Full cost should be paid by the customer.
Q Car Rental is not responsible for any damage to, Loss or theft of any personal property belonging to user or co-passenger or third party regardless of fault or negligence.